Privacy Policy - BiteMate

Last Updated: September 16, 2025

Welcome to BiteMate! This Privacy Policy describes how BiteMate ("we," "us," or "our") collects, uses, and shares your personal information when you use our cross-restaurant loyalty and rewards application and related services (the "Service").

1. Information We Collect

We collect information you provide directly to us and automatically when you use our Service.

A. Information You Provide:

Account Information (name, email, phone number)
Payment Information (processed securely by our third-party payment processors)
Your preferences and dietary restrictions
Communications with us and with restaurant-specific AI assistants

B. Information Collected Automatically:

Usage Data: Details of your interactions with the Service (purchases, points earned/redeemed, restaurants visited).
Device Information: IP address, browser type, device type.
AI Training Data: Your interactions with the AI assistants, order history, and reward redemptions are used to train and improve our AI models to provide better personalized recommendations.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service, including our AI-driven features.
Power your cross-restaurant loyalty experience (track points, offer rewards).
Generate AI-Powered Personalized Recommendations for restaurants, menu items, and rewards.
Enable restaurants to provide their unique AI assistant for customer interaction.
Process transactions and send you related information.
Communicate with you about promotions, offers, and service updates.

3. How We Share Your Information

We may share your information in the following ways:

With Participating Restaurants & Grocery Stores: We share your loyalty activity, points balance, and basic profile information with the restaurants and grocery stores where you earn or redeem points to facilitate the program.
With Service Providers: We use third parties for hosting, payment processing, analytics, and AI model training. They are obligated to protect your data.
For Legal Reasons: If required to do so by law or in response to valid legal process.

4. Your Choices & Rights

You can:

Access and update your account information through your profile settings.
Adjust your communication preferences.
Request deletion of your account by contacting us. Note: Some data may be retained for legal or operational purposes.
Opt-out of certain data collection, though this may limit the functionality of AI features.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

7. Changes to This Policy

We may update this Privacy Policy. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.